Frequently Asked Questions
What is physical therapy?
Physical therapy is a healthcare specialty that focuses on the prevention, treatment and management of movement disorders. Physical therapists work with patients to help them regain strength, mobility, and range of motion after an injury or illness.
What is MotionSync?
MotionSync is a user-friendly digital platform designed to connect you with highly qualified and trusted physical therapists in your area. Our mission is to empower you to achieve movement independence by simplifying the process of finding and booking the right physical therapist for your needs.
How does MotionSync work?
Our platform utilizes an advanced algorithmic matching system that takes into account your personalized criteria, including location, insurance coverage, desired specialty, and patient reviews. This ensures that you are matched with physical therapists who best meet your specific needs and preferences.
Once you find a suitable match, you can easily book your appointment directly through the platform. We also offer seamless integration with Electronic Health Record (EHR) systems, so your appointments automatically appear in your provider's schedule.
How do I book an appointment on MotionSync?
Booking an appointment on MotionSync is quick and easy. Here's how it works:
- Step 1: Use our AI powered search to match with physical therapists near you that specialize in your condition or injury.
- Step 2: Review your physical therapist matches.
- Step 3: Choose your physical therapist and request or book your appointment.
- Step 4: Provide your information including your insurance to finish booking.
Why should I use MotionSync to find a physical therapist?
MotionSync offers several advantages over traditional methods of finding a physical therapist:
- Personalized Matching: Our algorithm ensures that you are matched with the most suitable physical therapists based on your individual needs and preferences.
- Convenience: You can easily search for and book appointments with physical therapists online, saving you time and effort.
- Transparency: Our platform provides access to verified patient reviews, helping you make informed decisions about your care.
- Efficiency: Our streamlined booking process and EHR integration reduce administrative burdens for both patients and providers.
How much does it cost to use MotionSync?
Using MotionSync to find and book a physical therapist is completely free for patients.
Is MotionSync only for people with insurance?
No, MotionSync is for everyone seeking physical therapy services, regardless of insurance coverage. Our platform allows you to filter your search results based on insurance providers, but you can also find physical therapists who offer cash-pay options.
How do I know if a physical therapist on MotionSync is qualified?
All physical therapists on MotionSync are licensed professionals with verified credentials. Our platform also features patient reviews, allowing you to see feedback from others who have received care from these providers.
What if I need to cancel or reschedule my appointment?
You will receive an email or text with your appointment details with a link for rescheduling or cancellation. Please note that rescheduling or canceling must be done at least 24 hours in advance to avoid cancellation fees from your chosen provider and to reduce last minute appointment changes as a courtesy to the physical therapists listed on MotionSync.
Is my personal information safe with MotionSync?
Yes, we take the privacy and security of your personal information very seriously. MotionSync employs industry-standard security measures to protect your data.
How can I contact MotionSync for support?
If you have any questions or need assistance, you can contact our support team at support@motionsync.io or go to our FAQ page find answers to commonly asked questions. We are always happy to help!
Does MotionSync offer any other services besides booking appointments?
While our primary focus is on connecting patients with physical therapists, we are constantly working to enhance our platform and offer additional features that support your journey to movement independence. In the future, we plan to offer educational resources, AI driven exercise search engines, and other tools to help you achieve your rehabilitation goals.
How do I make an appointment on MotionSync?
Booking and appointment on MotionSync is done in 3 easy steps:
- Step 1: Start by entering all of your criteria including location, insurance, injury/condition, and all of your preferences in the search bar on the home page.
- Step 2: Next, click search to be matched with physical therapists that are the best fit for you based on all of your criteria. Browse each profile and then select a date and time that works best for you to book your appointment.
- Step 3: Input all required information and then hit book to confirm your appointment with your physical therapist. You should receive a confirmation with all of your appointment details to the email or phone number you provided shortly.
What types of Appointments are offered on MotionSync?
Physical therapists on MotionSync offer a wide range of care delivery options to address your needs and ensure that you can receive personalized care no matter what your circumstance is. Options include:
- In-person physical therapy: Where you will visit the clinic in person to see your physical therapist.
- In-home physical therapy: Where the physical therapist comes to your home for your appointment.
- Telehealth/Virtual: Where you and your physical therapist conduct your scheduled appointment over secure video conferencing.
What is the difference between In-Network vs. Out-of-Network Physical Therapists?
- In-Network: A physical therapist who is in-network has a contract with your insurance company. This means they have agreed to charge a specific rate for their services, and your insurance will cover a portion or even all of that cost.
- Out-of-Network: A physical therapist who is out-of-network does not have a contract with your insurance company. This means they can set their own rates, and your insurance may not cover any of the cost, or may cover a smaller portion than if you saw an in-network provider. However, it is important to note there are benefits to seeing an out-of-network provider.
What are the benefits of choosing an out-of-network physical therapist?
- More Choice: You have a wider selection of physical therapists to choose from, as you are not limited to those who are in-network with your insurance.
- Specialized Care: You are more likely to find a physical therapist who specializes in a particular area or technique that is not available from in-network providers.
- Longer Sessions: Out-of-network physical therapists are typically able to offer longer treatment sessions, which means more time focusing on your needs.
- Personalized Attention: Out-of-network physical therapists are more likely to offer more personalized attention and treatment plans, as they are not restricted by insurance company guidelines.
- No Referral Needed: In some cases, you may be able to see an out-of-network physical therapist without a referral from your primary care physician.
It's important to weigh the benefits and drawbacks of choosing an out-of-network physical therapist carefully. While there are potential advantages, it's essential to consider the potential for higher out-of-pocket costs.
What is direct access?
Direct Access allows patients to see a physical therapist (PT) without a physician's referral, making it easier and faster to receive care. This means you do not need a referral before booking an appointment with a physical therapist on MotionSync.